No project is started without first having an in-depth discussion with the customer.  This way both parties are in agreement as to what is expected. 

Long-Shots then goes into production.  Video is shot, audio recordings are made, pictures are scanned, music is selected and art work is created.  A video is then put together. 

After the video is finished the customer is called in to preview the finished product.  Only after the customer gives the final OK is the master cut and copies made. 

No project is completely finished until the customer is fully satisfied.